Quality
M.Y.Healthcare is fundamentally committed to providing
its products and services in a manner which conforms to
the specified requirements of its customers as a minimum
and exceed them as an objective. In order to achieve this
objective it is our policy to maintain an effective Quality
Assurance programme, planned and developed in conjunction
with all management functions.
The M.Y.Healthcare teams throughout Europe are delighted
to have been awarded accreditation at all sites to the
new and increased standards of ISO 9001-2000 and PS9000-2001.
This achievement is an excellent example of M.Y.Healthcare's
passion for being 'best in class'.
The quality system ensures procedural controls over
all the activities that effect the quality of the product
and service that M.Y. Healthcare provides. The quality
strategy is based on key objectives:
- To build quality in, not inspect it out.
- To effect a strong quality team.
- The creation of continuous improvement, in-line
with the new requirements of the ISO 9000 - year 2000
standard.
- To identify and consolidate best practice/standards
and introduce into the necessary areas of our business.
- Minimise the cost of quality to maximise profit/encourage
customer satisfaction.
The 'Total Quality' team is matrix based. Day-to-day
control is vested in the Managing Directors of
the business sectors, whilst project management
and the implementation of change programmes is
the responsibility of an M.Y. Healthcare Divisional
Director. The M.Y. Healthcare quality principle
is to give full responsibility for the quality
and security of each activity to the trained administrator,
technician or operative performing the activity.
It is the role of 'Quality' management in each
department to ensure compliance. To this end all
company managers have a quality role.
MY Healthcare is pleased to announce that it
has been successfully audited by Rephine Consultants
Limited using their PharmAssess pharmaceutical
supplier qualification programme. PharmAssess
is an offering which enables pharmaceutical manufacturers
to confidently qualify their suppliers, whilst
substantially reducing costs. For more details
on Rephine Consulting or PharmAssess please visit
www.rephine.com
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